Welcome to shopyourstylek.com. We understand that sometimes a product may not be what you expected. That is why we offer a straightforward refund and return policy to ensure your satisfaction. Below are the details of how to initiate a return, what conditions must be met, and the process for receiving a refund.
1. Return Conditions
- Time Frame: You have 30 days from the date of delivery to initiate a return of your purchased product.
- Product Condition: The product must be returned unused, unopened, and in the same condition that you received it. It must also be in the original packaging with all seals and tags intact.
- Product Type: All blue light blocking glasses are eligible for return unless the product is marked as a final sale or non-returnable item at the time of purchase.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return. Please specify whether you would like a refund or an exchange.
- Return Approval: We will review your request and, if it meets our return conditions, we will send you a return authorization and detailed instructions on how to send the product back to us.
- Shipping Product Back: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the product returned.
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (usually within 5 to 10 business days depending on your card issuer’s policies).
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our address provided below.
5. Contact Information
For any questions or concerns regarding your return or refund, please contact us:
KDShop LTD
Email: [email protected]
Address: 193, Gwiin-ro 80beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, Republic of Korea 14082
We aim to handle your returns as quickly as possible and we appreciate your cooperation in making the process smooth.